An elderly gentleman walks into Preston Library this afternoon looking around for some assistance, book in hand. Staff approached him and asked how they could help him.
The gentleman hands the book to staff and informs them that it's overdue and he's returning it.
The staff asked: "When was it due?"
The man replies: "1963"
Confused, the staff asked him to clarify.
The man explains: "It was due in 1963."
He continued …. "I used to attend Preston Tech. It was a Friday afternoon in Chemistry class. I ask my chemistry teacher if I can leave 5 minutes early to catch the bus. The teacher says (abruptly) "No you may not". Angry, I stood up and left, NEVER to return. "
Fifty years later, he decided today was the day to return the book.
The moral to this story…
Good, or in this case, Bad Customer Service can stay with a customer for life!
So, it's important to always offer Excellent Customer Service.
The book is on display at the NMIT Preston Library Information Desk.